Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding processing times, shipping methods, and delivery expectations.
Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During high-volume periods, processing times may be slightly delayed.
Shipping Options
Free Shipping
- Estimated delivery time: 8–10 business days
- Available on eligible orders only.
- Delivery times begin after the order has been processed and shipped.
Standard Shipping
- Estimated delivery time: 5–8 business days
- Shipping rates are calculated at checkout unless otherwise stated.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package’s progress.
Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Weather conditions
- Carrier delays
- High shipping volumes
- Incorrect or incomplete shipping addresses
We are not responsible for delays caused by shipping carriers or circumstances beyond our control.
Incorrect Addresses
Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrectly entered addresses.
Lost or Stolen Packages
If your package is marked as delivered but cannot be located, please contact the shipping carrier first. If additional assistance is needed, feel free to contact our support team.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team and we will be happy to assist you.
Email: SupportBertides@gmail.com